FAQ

FAQ

1. When can I expect the Santa video delivery?

Santa is very busy at this time of year, your personalised video will be sent to your email within 1 week of the order, the elves aim to issue quicker than that. Please ensure the email entered is correct, so Elves can ensure the video reaches you. 

 

2. Can I order for multiple children?

Yes, please list all the children so Santa can ensure everyone is included.  there is a maximum of 3 children per video but multiple videos can be ordered.

3. Is the information entered kept confidential?

Information are exclusively used by Santa Claus to create your video message and are not stored for any other purposes. We will never share any information

4. How do I raise any issues or questions?

Please contact the Elves and they will be happy to help any way they can. 

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