How It Works - By The Chief-Elf
Once an order for a tailored video is placed, you will receive 2 emails to the email address used to purchase.
The first email will be a copy of your invoice confirming your secure payment. The invoice will contain details of your order and your unique 5 digit order number.
The second email will include a download link to a secure webform that will let you enter the details required by Santa and the elves to tailor your video.
To enter your details, you will need the 5 digit order number from the invoice and to use the email address that you entered to order. This enables us to match up your answers with your invoice and ensures the elves send the video to the right person.
Once you submit this form, you will get a confirmation on screen but also an email to say we have received the information. Our intention is to get your video sent to you within 7 days from the submission of your information. Last order date is noon 21st December 2020 and will obviously be quicker than the 7 day turnaround. The elves will have finished building most of the toys for Christmas so we will have extra elves available to help process orders.
Once your video is ready, the elves will email you again with a link to your download.
All emails are automated so if you do not receive your link to the webform within 1 hour, please check your junk mail or spam folder.
If you have any problems, please use the chat window available on the right or the contact form on the webpage, quoting your order number.